Refund policy

Purchases on the site are subject to the regulations referred to in Legislative Decree 206/05, dictated in the matter of distance contracts, as these purchases are completed outside the business premises. It should be noted that the legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity, not also by legal and natural persons acting, with reference to the purchase contract. , in the professional field. Pursuant to art. 64 of the Consumer Code, the Purchaser has the right to withdraw from the contract within 14 working days from receipt of the goods, returning the goods subject to the withdrawal to the Supplier, who will refund the price of the returned goods or fulfill the replacement of the same with an asset of the same amount, if the purchased or desired asset is not available, upon request and authorization. The right of withdrawal does not apply to products delivered sealed, which have been opened by the Buyer.

To exercise the right of withdrawal, where permitted by the conditions, it is necessary to have, in addition to the purchase invoice, the article code / s of the products and the bank details on which to obtain the transfer.
The communication can be sent in advance by e-mail to info@latilde.it and sent, within the same term, by registered letter with acknowledgment of receipt to: LA TILDE SNC based in Via Soarme 5 12050 CASTAGNITO, containing:
a) the manifestation of the will to exercise the right of withdrawal pursuant to art. 64 of the Consumer Code;
b) the indication of the Products for which the Buyer wishes to make use of the right of withdrawal;
c) the progressive order number issued at the time of purchase;
d) data relating to the Buyer's bank account, only if the Buyer has made the payment by bank transfer.
The goods must be returned intact, in unaltered condition and complete with the original packaging, at the expense of the Purchaser no later than 15 days from the Notice of withdrawal. The return of the goods is the sole responsibility of the Buyer. The Purchaser is responsible for the packaging of the goods he intends to return and undertakes to take all necessary precautions in order to protect the goods from any damage or alteration. The Supplier will re-credit the sums paid within a maximum of 14 days from the date on which it became aware of the Buyer's right of withdrawal and in any case not before having received the return shipment and checked the status. of the goods subject to withdrawal. The costs and risks associated with returning the products will be borne by the Buyer.
In the case of goods deemed to be defective, the Purchaser must, in compliance with the times provided for by Legislative Decree 206/2005, inform the Supplier via e-mail at the e-mail address info@latilde.itto agree on the procedures for replacing the asset or for crediting the sum. In the case of promotional products for which the offer has ended, or products present only temporarily on the site, it is not possible to guarantee the availability of the product for replacement. However, it will be the Supplier's responsibility to agree on the most appropriate solution with the Buyer.